Service FAQs
Home Internet FAQ’s
I do not have a 5G router, will I enjoy 5G services?
No, you need to be in a 5G area, with a 5G router to enjoy 5G with the Home bundle plans. For Uncapped, you need to purchase the 30Mbps or 50Mbps plan to enjoy 5G speeds.
How long is the service valid for?
All prepaid packages are valid for 30 days from activation date. Home bundle data can be rolled over if you purchase new bundle with the same bundle size as previous or larger bundle before bundle expiry.
Can I share my daily allocation with another user?
No, service is non-transferable. However up to 30 devices can connect to the router at a time and enjoy services.
Where can I purchase a router?
Visit any of our MTN service centres and MTN Stores for more information and availability of routers.
Do I need to go through the vetting process?
Only if you purchase the service on post-paid
I do not have a 5G router, will I enjoy 5G services?
No, you need to be in a 5G area, with a 5G router to enjoy 5G with the Home bundle plans. For Uncapped, you need to purchase the 30Mbps or 50Mbps plan to enjoy 5G speeds.
How long is the service valid for?
All prepaid packages are valid for 30 days from activation date. Home bundle data can be rolled over if you purchase new bundle with the same bundle size as previous or larger bundle before bundle expiry.
Can I share my daily allocation with another user?
No, service is non-transferable. However up to 30 devices can connect to the router at a time and enjoy services.
Where can I purchase a router?
Visit any of our MTN service centres and MTN Stores for more information and availability of routers.
Do I need to go through the vetting process?
Only if you purchase the service on post-paid